Effective date: September 15, 2026
Last updated: September 15, 2026
This Shipping Policy applies to purchases from Zorvane Group LLC, doing business as Lorvany (“Lorvany,” “we,” “us,” or “our”), at https://lorvany.com. It should be read with our Terms of Service and Refund Policy.
Legal entity: Zorvane Group LLC
Store name: Lorvany
Support: support@lorvany.com
Phone: +1 (914) 339-5540
Hours: Monday through Saturday, 8:00 a.m. to 5:00 p.m. Eastern Time
Mailing address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States
1. Overview
Thank you for shopping with Lorvany. We ship cosmetic and beauty products to eligible destinations using third-party carriers and fulfillment partners. Delivery dates below are estimates, not guarantees.
2. Order processing
Orders are processed within 1–3 business days after we receive successful payment, unless the product page or checkout says otherwise.
A business day is Monday through Friday, excluding U.S. public holidays. We do not process, hand off, or deliver orders on weekends or public holidays, except where a carrier already has the package.
During peak periods (for example holidays or promotions), processing may take longer. If there will be a material delay, we will try to notify you at the email used at checkout.
We may cancel or delay an order if payment fails, the address cannot be verified, the destination is restricted, or the item is out of stock. If we cancel, we will refund amounts paid for that order according to our Refund Policy.
3. Estimated delivery times
Estimated time in transit after the order ships (in addition to processing time):
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- European Union / EEA: 7–18 business days
- Other international destinations: 10–25 business days
Customs, carrier capacity, weather, and remote locations can add time. You will receive tracking when the package ships; use that as the best status for your order.
4. Shipping costs and methods
Shipping costs and available methods are calculated at checkout based on destination, package size and weight, and the service you select. The amount shown at checkout is the amount you pay for shipping, unless we later discover an obvious error and contact you before shipping.
From time to time we may offer free-shipping promotions on qualifying orders. Promotion rules (minimum order, countries included, exclusions) will be shown on the site or at checkout and prevail for that promotion.
If an order ships in more than one package, you may receive more than one tracking number. Additional packages are not extra charges unless checkout said so.
5. Order tracking
When your order ships, we will email a confirmation with tracking information to the address you used at checkout. Please allow 24–48 hours after the ship notice for the carrier to show movement.
If you have not received tracking within 5 business days after the processing window, or tracking has not moved for an extended period, contact support@lorvany.com with your order number.
6. Shipping address
You are responsible for a complete, accurate, deliverable shipping address, including apartment, suite, buzzer, and postal code. We are not responsible for delays, loss, or extra carrier fees caused by an incorrect or incomplete address you provided.
If a package is returned to us because of a bad address, refusal, or failure to pick up, contact support. We may reship after you pay any extra shipping, or refund the product price minus outbound shipping and any return-to-sender costs, as applicable.
We may be unable to ship to P.O. boxes, APO/FPO/DPO addresses, or certain freight-forwarders. If a method is not available at checkout, we do not ship that way.
Please make sure someone can receive the package. Carriers may leave parcels according to their own rules. Risk of loss passes when we transfer the products to the carrier, except where applicable law says otherwise, or where we confirm the item was lost or damaged in transit and we are responsible under Section 8 and our Refund Policy.
7. Delivery delays
Delays may occur due to:
- customs inspection and clearance;
- carrier interruptions or capacity limits;
- severe weather or natural events;
- peak season demand;
- public holidays in origin or destination countries;
- incorrect address or failed delivery attempts.
These events are often outside our control. We will help you with the carrier using the tracking number when you contact support.
8. Lost, stolen, or damaged packages
Inspect the package when it arrives. If it is damaged, opened in a way that suggests tampering, or the products are broken or leaking, take photos of the outer box, inner packaging, and products, and email support@lorvany.com as soon as possible, with your order number.
If tracking shows delivered but you do not have the package, contact us within 7 days of the delivery scan and contact the carrier. We will help open a carrier investigation. Resolution may be a reshipment, refund, or carrier claim, depending on the facts.
We are not responsible for theft after a confirmed delivery to the address you provided, except where required by law or where we agree otherwise in writing after investigating.
9. Cosmetics, liquids, and shipping limits
Some cosmetic products (for example liquids, aerosols, or flammable formulas) may be restricted by carriers or by destination country. If an item cannot legally or safely ship to you, we will notify you and refund that item (or the order, if nothing can ship).
We do not ship to countries or regions subject to applicable U.S. sanctions, or to customers we are prohibited from dealing with under U.S. law.
Extreme heat or cold in transit can affect cosmetics. We pack products for normal shipping conditions, but we cannot control temperature after handover to the carrier. If a product arrives spoiled or leaking, follow Section 8.
10. Customs duties and taxes
International orders may be charged customs duties, import VAT/GST, brokerage, or similar fees by the destination country. Those charges are your responsibility unless checkout clearly included them (for example a DDP / duties-paid option) or applicable law requires otherwise.
We do not collect those import fees unless the checkout total expressly includes them. Refusal to pay customs may result in the package being returned or destroyed. In that case, product refunds, if any, may exclude original shipping and return or destruction costs.
11. Order changes and cancellation
If you need to change the address or cancel before shipment, email support@lorvany.com immediately. Once the order is fulfilled or transferred to the carrier, we may be unable to change it. After shipment, returns follow our Refund Policy.
12. Contact
Questions about shipping or your order:
Zorvane Group LLC (d/b/a Lorvany)
Attn: Shipping / Customer Support
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email: support@lorvany.com
Phone: +1 (914) 339-5540
Hours: Monday–Saturday, 8:00 a.m.–5:00 p.m. Eastern Time